Terms of Service

PropContact lets you search a U.S. real estate database, filter properties by ownership and contact characteristics, and export lists of property and skip-trace contact records (including phone numbers, emails, and additional addresses) up to the amounts allowed by your plan. Pricing is credit-based: each contact/row exported consumes one credit. Subscription plans grant a monthly allotment of credits; one-time add-ons let you top up at any time. PropContact is a tool for finding and organizing leads — you are responsible for how you contact the people you discover (see Section 6).

• Customer Data — information you or your authorized users submit to the Services (e.g. saved searches, filters, list names, uploaded inputs, and account details). It may include personal information about you, your users, or third parties.
• Permitted Users — you and any individuals you authorize to use the Services under your account, within the seat count of your plan (e.g. team members, employees, contractors).
• Provider Data — the property records and skip-trace contact information made available through the Services, which we license from third-party providers and public records.
• Usage Statistics — aggregated, de-identified data about how the Services are used, which we may compile and use as described in Section 10.
• Fees — the amounts payable for your plan and add-ons, as shown at checkout.

• You must be at least 18 years old and able to enter into a binding contract.
• One account per person or organization. You may not open or attempt to open multiple accounts (directly or through your users, agents, or contractors) without our prior written consent. Doing so is a material breach.
• You are responsible for keeping login credentials secure and for all activity under your account and your Permitted Users. Logins are per-user and must not be shared; you must promptly notify us of any unauthorized access.
• We may suspend or terminate accounts that show signs of automated abuse, credential sharing, scraping, or chargeback abuse.

Subject to your compliance with this Agreement and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the term, solely for your and your Permitted Users’ internal, lawful business use. You may export property and skip-trace data up to the limits of your plan. All rights not expressly granted are reserved by us. Nothing in this Agreement transfers any intellectual-property rights to you by implication, estoppel, or otherwise.

If PropContact and Customer sign an enterprise order form or data-license addendum that expressly authorizes embedded, reseller, or end-customer use (an “Enterprise Order Form”), the specific rights stated there apply only to the named product, end-customer class, data fields, volume, territory, purpose, and term. The Enterprise Order Form overrides this Section and Section 5 only to the extent it expressly says so; all other restrictions remain in effect.

You agree not to, and not to permit any Permitted User or third party to:

• Copy, modify, distribute, or create derivative works of the Services or Provider Data, in whole or in part;
• Rent, lease, sell, license, sublicense, publish, transfer, resell, or redistribute the Provider Data or the Services to any third party, except to the limited extent an Enterprise Order Form expressly authorizes it. Standard-plan customers may use the data internally to identify and contact prospective sellers, buyers, or counterparties — not to build a data product or feed for others;
• Reverse-engineer, decompile, disassemble, or attempt to derive source code or the underlying database;
• Scrape, mirror, or attempt to download the underlying database in bulk outside the supported export/API interface, or circumvent rate limits, metering, deduplication, or credit accounting;
• Use the Services to build or support, or help any third party build or support, a product or service competitive with the Services;
• Upload or transmit any malicious code, or any material that is illegal, obscene, or infringes the rights of any third party;
• Use the Services in any manner that infringes, misappropriates, or violates the privacy or intellectual-property rights of any third party, or that violates applicable law;
• Remove any proprietary notices from the Services.

The Provider Data covers U.S. properties and individuals. You will not use the Services to communicate with, or process the personal information of, persons outside the United States.

You are solely responsible for how you use the data and for contacting the people you find through PropContact. You agree to comply with all applicable laws and industry best practices, including without limitation:

• The Telephone Consumer Protection Act (TCPA) and FCC regulations, including restrictions on autodialers, pre-recorded messages, and text messaging;
• The FTC Telemarketing Sales Rule (TSR) and federal and state Do-Not-Call (DNC) prohibitions, calling time/day restrictions, and wireless-calling restrictions;
• The CAN-SPAM Act and email/opt-out rules; call-recording laws; mandatory disclosures; and record-retention requirements;
• The Fair Credit Reporting Act (FCRA) — PropContact is not a consumer reporting agency and the data is not FCRA-compliant; you may not use it for credit, insurance, employment, or tenant-screening decisions;
• State telemarketing/teleservices laws, licensing and bonding requirements, and consumer-cancellation rights;
• Privacy and data-security laws, including the California Consumer Privacy Act (CCPA/CPRA) and similar state laws.

You are solely responsible for obtaining any consent required to contact individuals and for ensuring you have a legal right or applicable exemption to do so. We do not warrant that your use complies with law or best practices, we cannot guarantee you have the legal right to contact any individual, and any recommendation, advice, or sample we provide does not relieve you of these responsibilities. We are not responsible for the accuracy, completeness, or timeliness of any DNC or wireless-list provider’s data.

We may suspend or terminate your access to any or all of the Services at any time if: (i) we receive a court order, subpoena, or law-enforcement, carrier, or regulatory request requiring it; (ii) we believe, in our sole discretion, that you or a Permitted User has breached this Agreement, exceeded the rights granted, or engaged in fraudulent, misleading, or unlawful activity in connection with the Services; (iii) this Agreement expires or is terminated; or (iv) you cease ordinary business operations or become subject to insolvency proceedings. In the event of a failed or missed payment, we may suspend access until payment is made, without liability.

• One credit equals one exported contact/row. Credits are consumed at export time and are not refundable once used.
• Credit lots have an expiry date (default 3 months / 90 days from grant). Expired credits cannot be recovered or restored, and are non-refundable.
• Subscription plans renew automatically at the end of each billing period until canceled. Add-on credits are billed once and added to your balance immediately on payment.
• Monthly plans may be canceled at any time; cancellation takes effect at the end of the current paid month and no further charges are made.
• Annual plans are sold at a discount in exchange for a 12-month commitment. If you cancel an annual plan before completing 12 months, you agree to repay the discount applied to the months you used, calculated as (standard monthly price - annual monthly price) x months used. After 12 months the plan converts to month-to-month and may be canceled at any time with no further charge.
• When you cancel an annual plan in-app, you may choose to (a) pay the discount-clawback immediately and end access right away, or (b) schedule the cancellation for the end of your paid period at no extra charge. Either path is final - already-granted credits keep their normal 90-day expiry. The clawback charge runs on the card you used to purchase the plan; if that card cannot be charged, you must choose the end-of-period option or update your payment method first.
• Refunds are governed by our Refund Policy. Except as required by law or expressly stated, Fees are non-cancelable and non-refundable.

Address-enrichment or enterprise usage may use different hold, settlement, duplicate, no-match, provider-add-on, minimum-commitment, or invoicing rules stated in the applicable API Terms and Enterprise Order Form. A held amount is not a final charge; the controlling order form defines which persisted results settle as billable.

You authorize us (and our payment processor) to charge your payment method for all Fees due. Payment obligations are non-cancelable and Fees paid are non-refundable except as expressly stated. We may change Fees on at least 30 days’ notice. Fees are exclusive of taxes; you are responsible for all applicable sales, use, and similar taxes (excluding taxes on our net income). If we must collect taxes for which you are responsible, you will pay them unless you provide a valid exemption certificate. If we have to pursue collection of overdue amounts, you are responsible for reasonable collection costs, including attorneys’ fees.

We may monitor your use of the Services and compile aggregated, de-identified Usage Statistics. We retain all rights in Usage Statistics and may use them to operate, secure, and improve the Services and to develop new products, provided they do not identify you or any individual.

Each party may receive non-public information of the other that is marked or reasonably understood to be confidential (including the terms of this Agreement and our non-public technology and pricing). The receiving party will not use or disclose it outside the scope of this Agreement without consent, will protect it with at least reasonable care, and may disclose it to personnel or contractors bound by similar obligations. A party compelled by law to disclose the other’s confidential information will, where legally permitted, give prior notice. These obligations do not apply to information that is public, already known, independently developed, or rightfully received from a third party.

We own all right, title, and interest in the Services, the Provider Data compilation, and our intellectual property. You retain ownership of your Customer Data and grant us a non-exclusive, worldwide, royalty-free license to host, process, and use it to provide, secure, and improve the Services; we will not sell or publicly publish your Customer Data (Usage Statistics excepted). If you send us suggestions or feedback, you assign them to us and we may use them for any purpose without obligation to you.

The Services may integrate or interoperate with third-party applications and services (for example, payment processing, mapping, and email). Your use of those is subject to their own terms, and we make no warranty regarding their availability or performance. Any exchange of data between you and a third-party provider is solely between you and that provider.

Property and contact data is sourced from public records and licensed third-party providers. We update our dataset on a regular cadence and apply quality scoring to phone matches, but we do not guarantee that any individual record is current, complete, or accurate. You are responsible for verifying critical information before acting on it.

PropContact operates a referral program described on the Referral Program page and governed in full by the Referral Program Terms. By sharing your referral code or applying a code at signup, you agree to those terms in addition to this Agreement. In summary: any account in good standing may earn; the referrer earns 1/6 of every dollar the referee pays PropContact for 6 months after the referee’s signup; the referee receives a 20% credit bonus on their first paid purchase; earnings accrue in U.S. cents and may be applied at checkout or cashed out once the balance reaches $20.00; refunded or charged-back payments reverse the corresponding earnings; and abuse (self-referrals, fake or coordinated accounts) results in forfeiture and possible termination, at our sole discretion.

The Services and all data are provided “as is” and “with all faults.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or usage. We do not warrant that the Services will be accurate, complete, reliable, secure, uninterrupted, always available, error-free, or compliant with any legal requirement or industry best practice, or that defects will be corrected.

By us:we will defend and indemnify you against third-party claims alleging that your authorized use of the Services infringes that third party’s intellectual-property rights, except to the extent the claim arises from your Customer Data, your modifications, your combination of the Services with other products, or your continued use after we notify you to stop.

By you:you will defend and indemnify us against any claim, loss, or cost (including reasonable attorneys’ fees) arising from (i) your use of the Services other than as permitted by this Agreement; (ii) your Customer Data infringing or violating a third party’s rights; (iii) your negligence or willful misconduct; or (iv) your violation of applicable law, including the TCPA, TSR, CAN-SPAM, DNC rules, or state telemarketing or privacy laws.

To the maximum extent permitted by law, our aggregate liability arising out of or related to this Agreement will not exceed the amount you actually paid us for the Services in the three (3) months preceding the event giving rise to the claim. In no event will we be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility. No claim may be brought more than one (1) year after it accrues.

This Agreement starts when you first accept it and continues while you use the Services or hold an active plan. Subscription plans renew automatically until canceled as described in Section 8. Either party may terminate for material breach that remains uncured 30 days after written notice. On termination we may deactivate or delete your account and have no obligation to retain Customer Data. Termination does not entitle you to a refund of credits already used or expired. Sections that by their nature should survive (including Sections 5–6 and 9–20) survive termination.

Questions about these Terms? Email support@propcontact.net or call +1 (941) 991-5772 (Adam). Programmatic/API use is additionally governed by our API Terms.