Refund Policy

Last updated: June 3, 2026

In one sentence

You can get a full refund of any credit purchase as long as none of those credits have been used and the purchase is less than 30 days old. Once either of those is no longer true, the purchase is non-refundable.

1. When you can get a refund

Refundable

None of the credits from the purchase have been used in any export, build, or job.
It has been less than 30 days since the original payment date.
The payment cleared and was not previously disputed.

Refunds are issued to the original payment method and typically appear within 5-10 business days, depending on your card issuer.

Not refundable

Any credit from the purchase has been spent - even one.
More than 30 days have passed since the payment date.
The credit lot has already expired (default lifetime is 3 months from purchase).

Once you start exporting properties or running builds, those credits are consumed against the purchase and the remaining unused balance is no longer eligible for refund.

2. Subscriptions

Monthly subscription credits follow the same rule: as long as you haven't used any of the credits granted on a renewal, and request a refund within 30 days of that renewal, we'll refund the renewal charge in full and cancel the plan. After credits are used or after 30 days, the renewal is non-refundable.

To cancel a subscription, reach out to our support team. Email support@propcontact.net or call +1 (941) 991-5772(ask for Adam) and we'll process the cancellation within one business day. Future renewals stop as soon as the cancellation is processed; already-granted credits keep their original 3-month expiry.

3. Annual plan cancellation

Annual plans are discounted: you save up to 20% versus the standard monthly rate in exchange for committing to 12 months. If you cancel an annual subscription before completing those 12 months, you pay back the discount you received for the months you actually used. The formula is straightforward:

(full monthly price - annual monthly price) x months used

Example: a Starter annual plan is $89/month versus the $109 monthly rate. Cancel after 3 months and you owe ($109 - $89) x 3 = $60. Cancel after 10 months and you owe ($109 - $89) x 10 = $200. Cancel after 12 months there is no charge - your plan switches to month-to-month and you can cancel any time with no penalty.

You get two choices when cancelling an annual plan in-app: (a) pay the clawback above and cancel immediately, or (b) keep your plan running until the end of the current paid term at no extra charge. Either way, credits already granted keep their normal 90-day expiry and you are not refunded a pro-rata share of the upfront annual payment.

4. Referral dollars

Dollars earned through the PropContact Referral Program are tracked in a separate balance from your credits and are not refundable to the original payment method. They can be cashed out to your bank, PayPal, Venmo, or Wise on request once your balance is at least $20.00. Cashouts are typically processed within 5-10 business days from approval and cannot be reversed once the destination platform has confirmed receipt.

If a referrer is found to have orchestrated fraudulent referrals (self-referrals, fake accounts, or referees whose payments were charged back), PropContact may reverse the corresponding dollar credits and refuse pending cashouts. Earnings tied to refunded payments are reversed automatically. See the full referral program terms for the complete eligibility and anti-abuse rules.

Referral dollars applied at checkout reduce the Stripe charge dollar-for-dollar but do not change the credits you receive on the purchase. If a payment fails after dollars are deducted, the dollars are automatically restored to your balance.

5. How to request a refund

Email support@propcontact.net from the address on your account.
Include the order ID (visible in your credits page) and the reason for the refund. We don't require a detailed justification - we just need to confirm it's your account.
We'll confirm your eligibility within 2 business days and process the refund through Stripe (our payment processor). Refunds typically settle back to your card within 5-10 business days depending on your bank.

Faster path: include your account email and the approximate purchase amount. We can usually find the order without an ID.

6. Disputes & chargebacks

Please contact us first - we can usually resolve issues faster than a chargeback can. If you initiate a chargeback before contacting us, your account will be temporarily suspended pending the investigation, and any unused credits associated with the disputed purchase will be revoked.

7. Changes to this policy

We may update this refund policy from time to time. The most recent version is always at propcontact.net/refund-policy. Material changes will be communicated by email to active users at least 14 days before they take effect.

Questions?

Email support@propcontact.net or call +1 (941) 991-5772 (Adam). We reply within 1 business day.